SETUP MESSENGER HOW TO

You can use the basic Page Inbox system Facebook offers or opt for a collaborative inbox tool like Missive, designed to manage customer inquiries by a team. Managing messages from Facebook Messenger To enable it, go to Page Settings > Messaging > Add Messenger to your website. To add a Send Message button, click + Add a Button below your Page's cover photo.Īdd Send Message Button to posts: Whenever you post something on Facebook, you can choose to add the message button.Īdd Customer Chat plugin to your website: Facebook offers a webchat that can easily be installed in your site. For example, our link is m.me/missiveapp.Īdd Send Message button: This is an excellent way to drive people who visit your Page to get in touch with your company. You can find your Page's username below your Page's name. Share your link anywhere, for instance: your website, app, flyer, SMS, etc. Share your Messenger link: You can create a unique Messenger link for your page by adding m.me/ in front of your Page's username. You can achieve this by letting people know you're open to receiving messages. Click on Edit and make sure the 'Allow people to contact my page privately by showing the Message button' checkbox is selected. If for some reason it isn't, you need to visit your Page's General Settings and find Messages. The option to receive messages privately is on by default.

Both are free, and most people already have a personal account.

To create a Page you need a personal Facebook account. Setting up Facebook Messenger for Business

SETUP MESSENGER HOW TO

We'll talk about how to get this badge a bit later in this post. There's a coveted 'very responsive to messages' badge, which people like because it is perceived as sign of attentiveness and superior customer support. This applies to third-party apps that connect Messenger.įacebook also displays how fast you reply to messages. You have to wait for them to contact you again or pay to send a Sponsored Message. There's actually a 24-hour response window, once passed you can no longer reply to the customer. The most important thing to remember when using this channel of communication is to respond fast. The golden ruleįacebook says 'We know people expect businesses to respond quickly, and businesses who respond to users' messages faster see better business outcomes.' And they enforce this in a few ways. In this post we're going to explore how your business can harness the power of Facebook Messenger to connect to customers throughout the sales funnel. It has over 2 billion monthly active users globally and is one of the most downloaded apps as well, with over 2 million monthly downloads.įor most companies, being able to connect with leads, customers or followers on social media is crucial, especially in omnipresent platforms like Facebook Messenger. People prefer businesses they can communicate with through messaging.įacebook Messenger is one of the biggest online messaging platforms in the world.

Setup messenger